1. Acceptance of These Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Aruldass Communications website and the sales, quoting and support services we provide. By using this website, submitting a request for a quote, or placing an order through us, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or services. We recommend that you read them together with our Privacy Policy, which is incorporated by reference.
2. Who We Are — Retailer Relationship
This is the most important section of this document, so we state it plainly.
Aruldass is an independent authorized retailer of telecommunications services. We are not a carrier and we do not own or operate any network. We help customers compare available plans, we place orders with carriers on their behalf, and we assist with the sales process.
The Internet, television and telephone services themselves are provided entirely by third-party carriers. Those carriers are responsible for network performance, service availability, installation, equipment, billing and ongoing technical support. When you order a service through us, you enter into a service agreement directly with that carrier, and that agreement governs your service.
3. Eligibility
To use our services and place an order, you must be at least 18 years of age and legally capable of entering into a binding contract. By placing an order you represent that you meet these requirements and that all information you have provided is accurate, current and complete.
Orders are subject to the carrier's own eligibility criteria, which typically include address serviceability, identity verification and, in many cases, a credit check. We cannot guarantee that any particular carrier will approve your application.
4. Quotes, Pricing and Availability
All prices, speeds, channel counts and package details shown on this website or quoted by our agents are estimates based on information available to us at the time. They are illustrative and do not constitute a binding offer.
- Actual availability is determined by the carrier and depends on your specific service address
- Promotional pricing generally applies for a stated introductory period, after which the carrier's standard rate applies
- Quoted prices typically exclude taxes, regulatory recovery fees, franchise fees, broadcast and regional sports surcharges, equipment rental, installation charges and any applicable deposits
- Advertised speeds are maximum speeds and are not guaranteed; actual performance varies by technology, equipment, in-home wiring and network conditions
- Promotions may be withdrawn or changed by carriers at any time without notice to us
Final pricing and terms are confirmed by the carrier at the point of order and are set out in the service agreement you receive from them. In the event of any conflict, the carrier's documentation controls.
5. Placing an Order Through Us
When you ask us to place an order, you authorize us to submit your information to the carrier you have selected for the purpose of establishing service. You are responsible for reviewing the carrier's confirmation, service agreement and any disclosures they send you.
An order is not complete until the carrier accepts it. Carriers may decline an order for reasons including serviceability, credit, prior unpaid balances or capacity limitations. If an order is declined we will let you know and, where possible, present alternatives.
6. Cancellation, Changes and Refunds
Because Aruldass does not provide the underlying services, cancellations, plan changes, service credits and refunds are governed by the carrier's own policies and by the service agreement between you and that carrier.
- Many carriers offer a satisfaction or trial period during which service can be cancelled with limited penalty — the length and terms vary
- Plans with promotional discounts may carry a term commitment and a prorated early termination fee
- Equipment provided by a carrier generally remains its property and must be returned in good condition; unreturned equipment fees are common
- Refunds of amounts paid to a carrier are processed by that carrier, not by Aruldass
We do not charge you a fee for our quoting or ordering assistance, so there is nothing to refund from us. If you need to cancel or change an order, contact us as early as possible and we will assist in relaying the request to the carrier.
7. Electronic Communications and Consent
By providing your telephone number or email address, you consent to receive communications from Aruldass regarding your enquiry or order, including by telephone, SMS text message and email. These communications may be delivered using automated technology.
Consent to receive marketing communications is not a condition of purchasing any goods or services. Message and data rates may apply to SMS communications. Message frequency varies. Reply STOP to opt out of texts or HELP for assistance. See our Privacy Policy for the full range of opt-out options.
8. Acceptable Use of This Website
You agree to use this website only for lawful purposes. You must not:
- Submit false, misleading or fraudulent information, or impersonate another person
- Attempt to gain unauthorized access to any part of the website, our systems or another user's data
- Introduce malware, viruses or any other harmful code
- Use automated scraping, harvesting or data-mining tools without our written permission
- Interfere with, disrupt or place unreasonable load on the website or its infrastructure
- Reproduce, duplicate, copy or resell any part of the website in breach of these Terms
We reserve the right to restrict or terminate access to anyone who breaches these provisions.
9. Intellectual Property
The content of this website — including text, layout, graphics, logos, icons and the underlying code — is owned by or licensed to Aruldass and is protected by copyright, trademark and other intellectual property laws.
You may view and print pages for your own personal, non-commercial use. Any other reproduction, distribution, modification or commercial exploitation requires our prior written consent.
All third-party names, carrier brands, network names, channel names and logos referenced on this site are the trademarks or registered trademarks of their respective owners. They are used solely for identification and descriptive purposes and do not imply endorsement of Aruldass by those owners beyond any authorized retailer relationship that exists.
10. Third-Party Services and Content
Our website may contain links to third-party websites and references to third-party services. We provide these for convenience and do not endorse, control or assume responsibility for their content, products, policies or practices. Your dealings with any third party found through our website are solely between you and that third party.
11. Disclaimer of Warranties
This website and our quoting and ordering assistance are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Aruldass disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the website will be uninterrupted, timely, secure or error-free, or that the information on it is complete, accurate or current. Plan details change frequently and without notice to us.
We make no warranty regarding the services provided by any carrier, including their availability, speed, reliability or quality. Those services are warranted, if at all, solely by the carrier providing them.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Aruldass, its officers, directors, employees and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, loss of data, loss of goodwill, business interruption or costs of substitute services, arising out of or relating to your use of this website or our services, whether based in contract, tort, negligence, strict liability or any other legal theory, even if we have been advised of the possibility of such damages.
To the extent that liability cannot be excluded, our total aggregate liability arising out of or relating to these Terms shall not exceed one hundred US dollars ($100.00).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited.
13. Indemnification
You agree to indemnify, defend and hold harmless Aruldass and its officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with your breach of these Terms, your misuse of the website, or your violation of any law or the rights of a third party.
14. Dispute Resolution and Arbitration
We would much rather resolve a problem directly, so please contact us first at info@aruldass.com. Most issues are resolved quickly at this stage.
If a dispute cannot be resolved informally within 30 days, you and Aruldass agree that any dispute arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration administered under the rules of a recognized arbitration body, rather than in court, except that either party may bring a claim in small claims court if it qualifies.
Class action waiver. You and Aruldass agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
This section does not apply to disputes with a carrier regarding your service; those are governed by the dispute resolution provisions in your agreement with that carrier.
15. Governing Law
These Terms and any dispute arising from them are governed by the laws of the State of Utah, without regard to its conflict of law principles. Subject to the arbitration provisions above, you consent to the exclusive jurisdiction of the state and federal courts located in Utah County, Utah.
Nothing in this section deprives you of the protection of mandatory consumer protection provisions of the law of the state in which you reside.
16. Changes to These Terms
We may revise these Terms at any time to reflect changes in our services, business practices or legal requirements. The revised version takes effect when posted on this page, and the “last updated” date will be adjusted.
Your continued use of the website or our services after changes are posted constitutes acceptance of the revised Terms. If you do not agree to a change, you should stop using the website.
17. Severability and Entire Agreement
If any provision of these Terms is found unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision is not a waiver of that right or provision. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aruldass regarding your use of this website and supersede any prior understandings.
18. Contact Information
Questions about these Terms & Conditions can be directed to:
- Email: info@aruldass.com
- Phone: (801) 636-3264
- Mail: Aruldass Communications, Attn: Legal, 1632 North 3890 West, Lehi, UT 84043-6901